Many service companies are asked why their hourly rates are so high. While we are competitively priced, we feel that you as our customer deserve to know all the things that factor into our hourly rates, so you can be assured of the value you receive.

When our service technicians knock on your door, many costs have been incurred just to get him there, ready to do the job. Here are some of them:

As you can see there are wide variety of expenses that factor into our hourly rate. However. all of these expenses are incurred to make sure that we only have the highest quality service technicians doing the highest quality of work.

The heat pump is one of the most efficient ways of heating a house ever invented. It is unlike any other way of heating and needs to be understood so you can get the most out of it.

First of all a clean filter and clean indoor and outdoor unit is the most efficient heat pump. And like a car in that it needs yearly maintenance. In other words if you take care of the heat pump it will take care of you. Big setbacks in night time temperature will actually cost you money because the backup system will need to come on to help the heat pump raise the temperature in the house.

If the heats pump (outdoor unit) is running 24/7 on very cold days that’s good. The more it runs the more money it saves you. When it is cold outside the heat pump will run most of the time. This is by design. If you like a cold house at night we suggest that you close off the registers in your bedroom and close the doors and let the rest of the house remain warm.

You get $2.00 to $3.50 of heat for every dollar you spend on electricity to run the heat pump. You get $1.00 to 1.00 for the electric backup system. (Also called emergency heat)

The air handler has a back up heater that comes on when the heat pump has trouble bringing the house up to temperature or when heating up a cold house.

When it gets below 38 degrees outside the backup heat may need to come on to help heat the house. The heat pump has a defrost cycle that reverses the flow of refrigerant so that hot gas goes through the outdoor unit and defrosts the ice buildup. If you see a steam cloud, don’t to be alarmed.

Heat pumps work great at maintaining the temperature in your house but take a long time to heat up a cold house. We suggest that you maintain the temperature at one setting day and night. It’s the most efficient way to work a heat pump. If you want a night set back we suggest not more than a 5 degree setback.

The register temperature will seem low but will heat the house at whatever reasonable temperature needed.

We all live, work and play in the comfort of air conditioning - or so we think.  I have seen firsthand in my home, office building and place of worship, back doors and windows left open, counteracting, not to mention wasting money on the air conditioning.

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I am very excited about a new product that we have available.
As you know from your energy bill, oil and propane prices are out of control. The solution is to give you a dual fuel choice - electric versus oil or propane.

We have a small electric boiler that will give you a choice of what fuel you want to use. At this time electric is much less expensive than oil or propane.

I have sent you a brochure on this exciting new product and will look forward to getting together with you to see if this will help you take some of the pain out of your heating bills