When you’re in the market for complex equipment, such as furnaces, heat pumps, gas fireplaces, on-demand water heaters, or any other appliance that requires complex repairs, does it matter who you buy from?

Here are some questions to consider, to determine who you should buy from:

• Will the seller fix what they have sold you?
• Do they have a service staff or do they outsource?
• What is their availability?
• When will they fix it?
• How long of a wait is expected when a service call comes in?
• Will you be required to bring in the appliance to the store to be fixed?

If you buy a product that can’t be fixed you have wasted your money!